Chipmunks Playland & Café requires parental supervision for the safety of the children. Parents or guardians must remain on the premises while their children are playing and cannot leave them unattended.

All ages up to 11 can play on our play equipment. Our stores have dedicated zones, which are all age-appropriate. Please be aware, though, that some stores may not have a Baby Zone, so please enquire with our store for more information about our playground zones.

We do ask adults to be active minders in watching their small children; in some instances, we know you need to jump to their rescue, but please be mindful that it is a playground for children.

Socks play a crucial part in health & safety, as well as for hygiene purposes. We ask all kids to wear socks, but not shoes, on our play equipment. Socks are available for purchase, should you forget your pair. Please ask one of our friendly team members. Remember: No Socks – No Play.

Yes. Chipmunks Playland takes safety very seriously. The play facilities are designed and regularly inspected to meet safety standards. The staff members also maintain a watchful eye on the play areas to ensure a safe environment for all children.

No. Adults accompanying children do not need to pay an entry fee. However, some locations may have specific policies regarding adult supervision. Please contact our store to learn more.

Yes. Chipmunks Playland typically has a dedicated area designed specifically for toddlers and younger children. These areas feature age-appropriate play equipment, which ensures a safe and enjoyable experience for little ones.

We offer three party packages for our customers to choose from. To view individual pricing details, please visit our Birthday Party Package page to compare packages.

All-inclusive packages are available, with a variety of themed partyware, help from a party planner, and optional extras, depending on the package you choose. Charlie the Chipmunk may also make a special appearance. Choose the party that best suits your requirements, and we’ll take care of the rest.

We offer THREE packages: Basic, Bash, and Bonanza. All vary in price and inclusions; to look at the options, please visit our Birthday Party Package page to compare packages.

Our policy prohibits outside food on our premises during store hours. However, an exception is made exclusively for customers who have booked a Chipmunks Birthday Package (Basic, Bash, Bonanza). This exception is strictly limited to birthday cakes; no other outside food is permitted.

For the safety and well-being of all our guests, particularly considering allergies, the birthday cake must be consumed only within the designated party room. This is a mandatory rule to ensure the health and safety for everyone in our stores.

Yes. Chipmunks Playland & Café can accommodate private events and group bookings. Whether it’s a school outing, corporate event, or a large gathering, you can learn more by heading to our Private Venue Hire page, or contact us to enquire today.

To learn more about our store hours, please visit our contact page. While our store hours are standardised, they do change during the Christmas season and on public holidays.

On public holidays, our operating hours may vary. To stay informed, follow us on our social media channels or contact us directly for any updates on our hours.

Bringing in food or drinks can have serious health implications for our most vulnerable customers, especially those with food allergies. We ask that you keep your snacks at home. We have delicious snacks available to purchase from the Chipmunks Café menu.

No. Chipmunks Playland & Café is not a licensed venue.

Please email our store via the Contact page or give us a call. Alternatively, if you feel you need a third party, fill out all the required fields on the Contact Head Office form. Please be aware that it may take 2-3 business days to receive a response from our busy Head Office team.