Refund Policy

Our refund and exchange policy comply with the Australian Consumer Law (ACL)

Refund Policy
All bookings are non-refundable. We are not required to provide a refund, credit or transfer if you change your mind.
Please refer to the ACL for future information https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Chipmunks Playland Day Passes, Gift Cards and Multi Entry Passes
Unfortunately, we are unable to offer refunds on cancellations for our range of playground passes and gift cards.
Birthday Parties & Private Hire
A $50 non-refundable deposit is required to secure your birthday party booking.
A$100 non-refundable deposit is required to secure your private venue hire booking.
A $100.00 bond is held as security over fair cleanliness, soiling, equipment misuse, theft and time of vacancy. The bond must be paid at the time of booking. The bond will be refunded within a week provided the above conditions are met.
Full payment is non-refundable when cancelled within 72 hours of your booking time.
Covid -19 Booking Policy - Book with Confidence
With current levels of uncertainty within the community, we understand that our customers may be reluctant to plan future parties or events. We want to ensure that our customers can book their Chipmunks experience knowing they have the flexibility to move their booking if required due to Covid-19 restrictions.

Bookings can now be moved without penalty up to 12 months in the future. Any payments above the deposit amount can be returned by request and the deposit will be held in store credit.

Chipmunks Playland & Café Covid-19 Booking Policy will continue to be provided through relaxation of restrictions, subject to government restrictions.
Payment Disputes
Chipmunks Docklands has implemented ROLLER Software to manage our booking, ticketing and payment processing.
Any transactions will be displayed on your bank statement as a charge by Chipmunks Docklands via rllr.co.
By transacting you agreed to ROLLER's terms of service and ROLLER's privacy policy. If you have a concern or dispute with any payment you can contact ROLLER by visiting rllr.co.