Overview

This page outlines the terms and conditions that apply when you book a Birthday Party Package or Private Venue Hire at any Chipmunks Playland & Café location. Chipmunks may update these terms at any time without notice. 

All Chipmunks stores operate under unified national Party Terms & Conditions to ensure a consistent customer experience across the country. The only differences between stores relate to store-specific pricing, deposits, bonds, and add-on costs. These differences are outlined on each store’s booking page. 

Prices and packages, including GST, are subject to change without notice. 

If you have any questions about these terms or your booking, please contact your local Chipmunks store. 

Store-Specific Conditions

Birthday Party Packages 

• A non-refundable deposit is required. Deposit amount varies by store – please refer to the booking page or contact the franchise directly.
• Pricing for additional children and package add-ons varies by location. Please check the Birthday Party Packages page for store-specific pricing.

Private Venue Hire 

• A non-refundable deposit is required.
• A bond is required and will be refunded if conditions are met.
• Pricing for additional hours, cleaning fees, and other add-ons varies by store. Please refer to the booking page or contact the franchise for details. 

General Booking & Privacy Conditions

ROLLER Bookings 

• All party bookings are completed through ROLLER. After payment, you will receive a booking confirmation to the email or phone number you provided.

Privacy 

• Personal information collected during the booking process is handled according to our Privacy Policy. Please visit our Privacy Policy page for more details.

Birthday Party Package Conditions

• Our Birthday Party Packages are designed for children up to 11 years old. Those aged 12 and over are considered adults and are not permitted to use the playground equipment. 
• All guests attending a Chipmunks birthday party must follow the playground rules and Conditions of Entry. For a detailed summary, refer to our Terms and Conditions page and the store Playground Rules on our website. 
• Party Packages include 8 children (including the birthday child). Additional children can be added for an extra charge, depending on store capacity. Please advise the store of extra attendees at least 72 hours before your party, or add them at the point of booking, to ensure space is available. 
• Your booking is for 2 hours. The first hour includes playtime and 2 reserved café tables for your group. The private party room will be available in the second hour for food service and cannot be accessed earlier. Once you move to the party room, the café tables will no longer be reserved. If you plan to stay after your party room time, please have an adult secure a non-reserved table in advance. Table sizes and layouts vary by store, so please contact your location directly if you have any questions. You are welcome to stay and continue using the Playland after your booking; however, your reserved café tables and party room will no longer be available. 
• When you book a birthday party package, a non-refundable deposit is required to secure your reservation. This is not just an upfront fee—it will be directly deducted from the total cost of your package. So, by the time you make the final payment, the deposit will have already been accounted for, reducing your outstanding balance. 
• All details, including the guest list, food platters, dietary restrictions, and full payment, should be confirmed no less than 72 hours before the party. If you are uncertain about the final guest count, provide a lower number. If additional guests attend, we can adjust accordingly, provided we are informed of the potential changes 72 hours prior to the event. 
• The remaining balance for your party package must be settled at least 72 hours prior to your scheduled booking. If you make a payment but then decide to cancel the booking, it is fully refundable, as long as it is more than 72 hours before the event; however, if you cancel the event within 72 hours of your scheduled booking, the full payment becomes non-refundable. This goes for all purchases related to the booking. 
• While we strive to accommodate all dietary requests, there are situations where we might not be able to fully meet your needs. 
• Following payment of the non-refundable deposit, you will receive a booking confirmation and receipt, with the option to print your own party invitations or collect them in-store. Some locations may offer mailing services; however, invitations are generally collected in person. 
• For additional café purchases, a café tab can be set up for your party on the day. Credit card details may be taken as security, and full payment is due at the party’s conclusion. 
• A minimum of 1 adult per 8 children is necessary for supervision. Our staff members are not included in this ratio. 
• Packages are non-transferable and are valid only in the designated store. 
• Outside food and drink are not allowed, with the exception of a nut-free birthday cake, to be consumed in the party room, for those who have booked one of our birthday party packages. 
• Please advise us of any special dietary requirements or severe allergies. We cater for most allergies and dietary preferences. To ensure we can work with your requirements, please confirm details at least 72 hours before the party. Please note: we will always do our best to accommodate your changes; however, we cannot guarantee that we can accommodate these in every circumstance.  
• Our team will work closely with you on the day regarding timing and food logistics. Depending on the package you have booked, you might be assigned a party helper who will ensure that all elements of the package, from the appearance of our mascot, Charlie, to party gifts, are delivered as promised. However, party helpers are not dedicated hosts and may move in and out as required by the manager. It is therefore essential for guardians or parents to be actively involved in hosting and supervising the entire party at all times. 
• Alcohol and smoking are strictly prohibited within the premises and in the surrounding parking areas. 
• We do not allow customers to attach or temporarily stick decorations to any walls for any of our birthday party packages.  
• Chipmunks are not responsible for any personal belongings left on-site. 
• Chipmunks may occasionally contact you for feedback and future marketing purposes. 
• Each party package includes different add-ons. For full details, please refer to the Party Add-Ons section in these Party Terms and Conditions. 
• We expect all guests to maintain respectful and courteous behaviour during their visit to Chipmunks Playland. Any form of misconduct, including damage to property or causing discomfort to other guests or staff, may lead to eviction from our premises without a refund. 
• In case of any emergencies or unexpected situations, please report immediately to our staff. For more details on how to handle emergencies, please refer to our Terms and Conditions. 
• Chipmunks Playland & Café has the right to refuse entry. 

Private Venue Hire Conditions

• Our private venue hire are designed for children up to 11 years old. Those aged 12 and over are considered adults and are not permitted to use the playground equipment. 
• Private venue hire capacity varies by store. Please refer to the Private Venue Hire page for your location’s maximum capacity. The store must receive your full guest list at least 72 hours before the booking. 
• All guests attending a Chipmunks private venue hire party must follow the playground rules and Conditions of Entry. For a detailed summary, refer to our Terms and Conditions page and the store Playground Rules on our website. 
• A private venue hire package lasts for 2.5 hours, running from 5:30 pm to 8:00 pm, Monday to Saturday, and from 4:30 pm to 7:00 pm on Sundays. This ensures exclusive access to all play zones and café seating areas. If you wish to extend your event, an additional hour can be secured during the checkout process. Keep in mind that any payments made are non-refundable if cancelled within 72 hours of the scheduled booking. 
• When booking a private venue hire package, a non-refundable deposit is essential to secure your reservation. This amount will be directly deducted from the overall cost of your package, reducing your outstanding balance. 
• Additionally, a bond is required as security against potential issues such as uncleanliness, soiling within the playground, misuse of equipment, theft, breaking or damaging gear, venue damage, and to ensure that guests depart promptly. 
• The remaining balance for your private venue hire package, as well as the bond, should be paid a minimum of 10 working days prior to your event. Cancellations made more than 10 working days before the event will result in a full refund, excluding the deposit.  
• If you cancel within 10 working days of the event, you will be charged a 50% cancellation fee. 
• Cancellations within 72 hours of the booking will make the entire payment non-refundable, covering costs associated with preparations and the limited window for new bookings. However, your bond will be refunded within a week from the cancellation. 
• All details, including the guest list, additional food platters or Munch Meals, additional hour, and special dietary needs, require confirmation and payment at least 10 working days before the booking. All payments made within 72 hours of your booking are non-refundable. 
• Packages are non-transferable and valid only for the designated store. 
• Alcohol and smoking are strictly prohibited within the premises and surrounding parking areas. 
• You may bring your own food; however, our kitchen is not available for preparation or cleaning, and, if serving meals, you must provide your own disposable utensils, plates, and rubbish bags. 
• If you are interested in additional café services, please notify us at least 72 hours prior to your booking. For any extra café purchases during your event, a tab can be set up. We may require credit card details as security, and the full payment for the tab will be due at the conclusion of your event. Alternatively, guests have the option to make direct purchases from the café. If you’d like us to cover most of your food needs, please inform us more than a week before your event. 
• Please advise us of any special dietary requirements or severe allergies, please notify us of these 72 hours in advance. We will do our utmost to accommodate these, but cannot always guarantee that we will be able to.  
• At least 1 adult per 8 children is needed for supervision. Note: Our staff do not count towards this ratio. 
• Access to the venue is granted 15 minutes prior to your booked period. You are expected to vacate and tidy up the venue within 15 minutes of the end of your booking time. If there are any delays in clearing out, every additional 15 minutes will result in a $100 deduction from your bond. 
• Before your venue hire concludes, our staff will inform you that your booking time is nearing its end. Upon receiving this notification, it is your responsibility to ensure that your guests start preparing to leave the building. 
• Staff member will be there to assist with the set-up and clean-up of your private venue hire. The staff will do their best to help with the function. 
• If required by your company, school, or organisation, we strongly recommend conducting your own risk assessment of our venue prior to your event. It is the responsibility of each customer to ensure that our facility meets their specific requirements and standards. 
• Party rooms and party room tables may be available during venue hire with prior store approval, but availability is not guaranteed and depends on scheduled parties the next day or the party room’s capacity. 
• We do not allow customers to attach or temporarily stick decorations to the walls for private venue hires. Decorations are welcome but must be free-standing and should not require any permanent fixtures for support. 
• Chipmunks are not responsible for any personal belongings left on-site. 
• Chipmunks may occasionally contact you for feedback and future marketing purposes. 
• We expect all guests to maintain respectful and courteous behaviour during their visit to Chipmunks Playland. Any form of misconduct, including damage to property or causing discomfort to other guests or staff, may lead to eviction from our premises without a refund. 
• In case of any emergencies or unexpected situations, please report immediately to our staff. For more details on how to handle emergencies, please refer to our Terms and Conditions. 
• Chipmunks Playland & Café has the right to refuse entry. 

Party Add-ons & Inclusions

Each party package includes different add-ons or inclusions. These can be viewed on the booking page. The information below explains how selected items are handled, including what happens if a product becomes unavailable. 

Merchandise Terms and Conditions: When booking a birthday party, private venue hire, or any other party product online, you may be able to select Chipmunks merchandise, party favours, socks, or other branded items as part of your package or as an add-on. We will do our best to supply your selected items; however, merchandise and party favour stock changes throughout the year, and specific items may not always be available at the time of your party. 

If a selected item is unavailable, the store will offer one of the following: 

• a replacement item from the same product category 
• (e.g., party favour → another party favour; present → another present; socks → another sock) 
• This ensures your selection stays within the correct category for your booking, even if stock changes between the time of booking and the date of your event. Stores cannot guarantee long-term stock holds for parties booked several months in advance, but will always ensure an appropriate replacement is provided within the same product category. 

Munch Meals and party platters can be customised for your guests during the checkout process. We provide the same kids’ drink option across all Munch Meals. While we strive to accommodate each customer’s needs on the day of the event, drink options may be exchanged for another available kids’ drink if needed. Please note that the available kids’ drink range is limited.  

Birthday Certificate + Free Return Entry 

Every birthday child celebrating with one of our three exclusive packages at Chipmunks Playland will receive a personalised birthday certificate granting them a complimentary return visit. 

Terms of this offer:

• The birthday certificate is issued exclusively to the birthday child. 
• The certificate is non-transferable and must be used only by the birthday child. 
• The certificate must be presented in good condition at the Chipmunks location. 
• The complimentary return entry is valid for one visit within one year of the child’s birthday. 
• A parent or guardian must accompany the birthday child for the return visit. 
• The certificate has no cash value and cannot be exchanged for cash or other offers. 
• It cannot be used with other discounts or promotions. 
• Chipmunks Playland may modify or revoke this offer at any time without notice. 
• The free entry is valid only at the same Chipmunks location where the original party was held.